Why haven't I received an order or ship confirmation email?
Make sure you check your SPAM folder and add Hausera to your safe sender list
If you haven't received an email about your order, it's likely the email was filtered by your email provider as SPAM. Check your spam folder for emails about your order and make sure to add Hausera to your safe list.
If you haven't received your shipping confirmation, it's likely your order hasn't shipped yet. It's possible that your order was shipped and the notification wasn't sent due to a technical error. If it's past the processing time and your order should have already shipped, but you haven't received the shipping confirmation, please contact our customer service team or log-in to your account and view your order status.