How do I request a return?
Email our customer support team to begin your return.
We are working on introducing a self-service online return portal in the near future. In the meantime, simply email our customer support team to begin your return. One of our team members will process your request within 24 hours and provide you with a Return Goods Authorization (RGA) and return instructions so you can send the item back.
How do I send items back?
- Pack your items securely in the original manufacturer's box/package. Unfortunately, we cannot accept returns of products that have been installed.
- Place your repacked item in the shipping package you received or a standard brown box. If you are reusing previously shipped packaging, please remove any labels or barcodes first. Please make sure the item is secure within the shipping package. You may not receive a refund if damage occurs during shipping due to the item not being repacked securely.
- Print and affix your return label to the shipping package. Your return label will be sent to you via email once you have contacted our customer service team to request a return.
- Drop the box off at the carrier’s shipping facility closest to you. Please allow two-three business days once we have received your return to inspect your item(s) and process your refund minus return shipping costs and applicable restocking fees.